How We Got Started
Back in early 2019, I was managing operations at a mid-sized theme park in Southern California. The talent was there—enthusiastic people who genuinely loved the work. But I kept watching good employees hit dead ends.
Someone would master their ride station, show initiative, ask about advancement. And then... nothing. No clear path forward. No structured training beyond initial onboarding. Just vague promises about "opportunities down the road."
So I started something unofficial. Friday afternoons, I'd grab coffee with staff who wanted to talk about their career goals. We'd map out realistic next steps, identify skill gaps, work through communication strategies for dealing with management.
Within eight months, twelve people from those coffee sessions had moved into supervisor roles or specialized positions. That's when I realized this needed to be more than informal chats.